FAQs

What is Agile with Edele?

We offer Agile and Lean training online using animated videos to explain the theory in a simple way, along with tips and advice that you can actually apply to your own context. Many of our courses also come with printable posters that you can keep close at hand, helping the concepts we cover become second-nature. You can find out more via our about page.

Who are you?

We're a small 2 person team based in Berlin. Edele looks after the content and Kieran looks after the more technical matters, but of course we help each other out when we need to! Our combined experience working with a multitude of different teams and business functions and introducing Agile practices means we've probably seen something similar to your environment! Edele has worked as an Agile Coach for over 5 years, and studied the topic for much longer, so sharing her experiences as your Virtual Coach seemed like the next step. You can find out more about her here.

Who is it for?

We've created our content in a way that both seasoned Agile practitioners and newbies to the field can benefit. Although our background is in the tech sector, we've also helped teams including Finance and Legal departments to adopt an Agile way of working. Furthermore, we've helped small start-ups to apply Agile in their environments. Whether you want to find out what "Agile" is, where to start, or are looking to improve your metrics and flow, we've got a course for you!

Why are some courses and lessons locked?

The majority of our courses and lessons are only available on our subscription plan. Simply upgrade your account for €29 (plus VAT) per month.

If you already have an active subscription, seeing a locked course means it isn't quite ready yet, but we'll be launching it as soon as we can. We'll send an email to our registered users as new content becomes available.

How long do I have to complete a course?

Agile with Edele is completely self-paced, so you can take the courses at a pace that fits your busy life.

As long as you have an active subscription, you’ll have access to all our entire course library, so if you need to go back to review a particular lesson, you can!

How much is Agile with Edele, and what’s included?

Agile with Edele follows a subscription model, available for €29 (plus VAT) per month. You’ll get access to the entire course library, as well as all new content that’s released every month.

Can I get a free trial?

As we have made a number of our lessons available for free, we believe this allows you to "try before you buy" and don't currently offer any trials to the entire course catalogue.

Are any of the lessons free?

Yes, a number of courses are available for free. This includes our Introduction to Agile and Lean and User Story Masterclass, so you can get an idea of what we offer before committing to a subscription.

Simply look out for the 'free' tag on our Course Catalogue.

Which payment methods do you accept?

We accept Visa, Mastercard, and American Express credit and debit cards. You need to also be aware that:

  • We do not invoice before payment, only after.
  • We do not accept Automated Clearing House (ACH) payments.

We use the Stripe payments platform to process all payments made via www.agilewithedele.com.

Why was I charged VAT?

We are legally obliged to charge VAT to private persons who access Agile with Edele within the EU. VAT is charged at the rate of the EU countries where our customers reside as outlined by The European Commission.

If you believe you've been incorrectly charged VAT, please contact us at [email protected].

How do I get an invoice?

We'll send you an email with a link to your invoice after checkout, or when payment is taken on recurring subscriptions.

If you haven't received the email, or need help accessing your invoice, please contact us at [email protected].

Why is there an unexpected $1 charge on my bank statement?

Our payment provider Stripe may place a temporary authorisation charge of $1 onto your account. This check is to verify the card is valid prior to your first payment with us. Stripe will reverse the authorisation request immediately, but it may take 7-10 business days for the pending authorization to disappear from your bank statement.

Do you offer in-person training?

Not at the moment. Currently, our time is dedicated to producing more videos and content for the website, so that more people across the globe are able to benefit. We may offer in-person consultancy and training in the future, of course when this happens, we'll update our website to let you know!

Are the courses available on other platforms?

Agile with Edele courses are available exclusively via agilewithedele.com. If you find our content anywhere else, we'd really appreciate the heads-up, so please email [email protected] and include a link to the content.

How can I cancel my subscription?

We hate to see you go, but if you need to end your subscription, simply go to your account settings.

I cancelled my subscription, how do I re-activate it?

We'd love to have you back, simply go to your account settings to complete your purchase.

Where is my data stored?

All data held by Agile with Edele is securely stored within the European Union. We do not share your data with third parties unless otherwise stated on our Privacy Policy.

Agile with Edele do not store sensitive payment details. We use a third party payment processor, Stripe to process and store payment details. Stripe Inc. is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework and adheres to the Privacy Shield Principles. For customers located in the European Economic Area (“EEA”) or Switzerland, Stripe complies with applicable laws to provide an adequate level of data protection for the transfer of your Personal Data to the US. You can find out more by reviewing Stripe's Privacy Policy.

We retain your Personal Data as long as we are providing our Service to you. We may also retain Personal Data after we cease providing our Service to you, even if you close your Agile with Edele account, to the extent necessary to comply with our tax, accounting, and financial reporting obligations.

How can I delete my account?

We hate to see you go, but if you want to permanently close and delete your Agile with Edele account, please contact us at [email protected]. If you have an active subscription, you'll need to cancel it and wait until the end of your current billing cycle before we can proceed with the account deletion.

When you delete your account:

  • We will verify your identity for security purposes before accepting the deletion request.
  • We’ll start working on your deletion request after we receive it, but some of your data may remain in our systems if we are legally required, or while we are legally permitted, to retain it.
Once your account is deleted, you can’t reactivate it, recover any data, or regain access. You'll need to set up a new account if you want to use Agile with Edele again.

If you have any other questions about Agile with Edele, you can contact us at [email protected].